Returns and Exchanges
ARE YOU STILL ACCEPTING EXCHANGES AND RETURNS IN KUWAIT?
During this time items purchased online will be accepted via the online returns process only which also temporarily excludes returns to the At Your Service desk in store.
Online purchases which are returned will be subject to quarantine and sanitization in line with government health and safety guidelines.
I’ve received wrong or damaged items
What is your refund policy?
How do I return an item?
For online purchases, you can request a collection of your items online and our delivery team will collect the items from you. Please ensure that you complete and attach the returns form you receive with your order to avoid delays in processing your return. Your returns will be processed within 14 days and the refund will be issued accordingly. If you do not have a Bloomingdale’s account, you will need to register to be able to request a return online. For an instant refund against your online purchase, you can walk into our store with the item and the returns form and our team will be able to complete your return immediately.
Please note that for credit card refunds, it may take up to 30 days for the refund process to be completed , depending on your bank policy.
How do I exchange an item?
For online purchases, you can also request a collection of your items online to be exchanged and our delivery team will collect the items from you. Online exchange requests are currently only available for specific products and for exchanging sizes only. You may not be able to request an exchange if the price of the alternative size has changed or is different compared to the original price you paid. In these cases, a return and new order is advisable. For any questions, do not hesitate to contact us. Please ensure that you complete and attach the returns and exchanges form you received with your order to avoid delays in processing your exchange, (For our Saudi Arabia customers, the reverse airwaybill barcode will also be required upon collection). Your exchange will be processed as soon as received in one of our stores, and a new order will be shipped out to you once the return has been validated. If you do not have a Bloomingdale’s account, you will need to register to be able to request an exchange online In case your exchange request is cancelled due to stock issues or customer cancelation, a Gift Card will be issued and sent to your account email address which can be used online and in store.