Help Center

How do I exchange an item?

You can exchange an item that you’ve purchased from Bloomingdale’s within 15 starting from the day you received your order. Please note that the item must be in its original packaging with tags attached and a proof of purchase is required to process the exchange. Please note that some items are not exchangeable, for instance; cosmetics, lingerie, swimwear and furniture are non-exchangeable items....

For online purchases, you can also request a collection of your items online to be exchanged and our delivery team will collect the items from you. Online exchange requests are currently only available for specific products and for exchanging sizes only. You may not be able to request an exchange if the price of the alternative size has changed or is different compared to the original price you paid. In these cases, a return and new order is advisable. For any questions, do not hesitate to contact us. Please ensure that you complete and attach the returns and exchanges form you received with your order to avoid delays in processing your exchange, (For our Saudi Arabia customers, the reverse airwaybill barcode will also be required upon collection). Your exchange will be processed as soon as received, and a new order will be shipped out to you once the return has been validated. If you do not have a Bloomingdale’s account, you will need to register to be able to request an exchange online In case your exchange request is cancelled due to stock issues or customer cancelation, a Gift Card will be issued and sent to your account email address which can be used online and in store.

I’ve received wrong or damaged items

If you have received damaged items or the wrong items in your order, please contact us right away and we will resolve the issue within 24 hours.

What is your refund policy?

When you cancel or return items in your order, the refund is generally processed using the method you used to make payment. Please note that we cannot refund items if they are returned after 15 days of purchase.

How do I return an item?

We hope that you'll love everything that you purchase from us, but if not, you can return your items within 15 days of receiving your order . Please note that some items are not refundable; for instance, cosmetics, jewellery, lingerie, swimwear and furniture are non-returnable items. However, you can return non-returnable items if you receive the wrong item, or if the items arrive damaged....

For online purchases, you can request a collection of your items online and our delivery team will collect the items from you. Please ensure that you complete and attach the returns form you receive with your order to avoid delays in processing your return. Your returns will be processed within 10 days and the refund will be issued accordingly. If you do not have a Bloomingdale’s account, you will need to register to be able to request a return online.

Please note that for credit card refunds, it may take up to 10 days for the refund process to be completed , depending on your bank policy.

Can I exchange a gift item?

If you have received an item from Bloomingdale’s as a gift and would like to exchange it, please bring the item in its original condition with the gift receipt to our store. While we do not allow gift returns, you may exchange the item for anything of equal value from store. Only available in UAE and Kuwait.