You can exchange an item that you’ve purchased from Bloomingdale’s within 15 days starting from the day you received your order. Please note that the item must be in its original packaging with tags attached and a proof of purchase is required to process the exchange. Please note that some items are not exchangeable, for instance; beauty products (including skincare, haircare, make-up and perfume), lingerie, underwear, earrings and furniture are non-exchangeable items.
If you have received damaged items or the wrong items in your order, please contact us right away and we will resolve the issue within 24 hours.
When you cancel or return items in your order, the refund is generally processed using the method you used to make payment. Please note that we cannot refund items if they are returned after 15 days of purchase.
We hope that you'll love everything you purchase from us, but if not, you can return your items within 15 days of receiving your order. Please note that some items are not returnable; for instance, beauty products (including skincare, haircare, make-up and perfume), lingerie, underwear, earrings and furniture, unless the product has been damaged during shipping and retains its original packaging.
For in-store purchases, you can walk into our store with the purchased item in its original packaging, with tags, and a proof of purchase and our team will complete the return process instantly and process your refund. (Valid for UAE & Kuwait only)
For online purchases, you can request a collection of your items online and our delivery team will collect the items from you. Please ensure that you complete and attach the returns form you receive with your order to avoid delays in processing your return, and for KSA orders you need to attach the Airway Bill with your returned items. Your returns will be processed within 7 days and the refund will be issued accordingly. If you do not have a Bloomingdale’s account, you will need to register to be able to request a return online. For an instant refund against your online purchase, you can walk into our store with the item and the returns form and our team will be able to complete your return immediately.
Please note that for credit card refunds, it may take up to 30 days for the refund process to be completed depending on your bank policy.
If you have received an item from Bloomingdale’s as a gift and would like to exchange it, please bring the item in its original condition with the gift receipt to our store. While we do not allow gift returns, you may exchange the item for anything of equal value from store. Only available in UAE and Kuwait.
Unfortunately, collection delays can be caused by events beyond our control.
We aim to collect your package within 48 hours of processing your return request (with the exception of Friday's)
Friday Collections
Please note that as Friday is a non-working day in KSA, our logistics partner, DHL are non-operational therefore, the collection will take place on the next available day.
In the event your collection is canceled, please call DHL quoting your tracking number (this starts with CBJ and is followed by 12 digits.)
DHL (+966) 920 003450 (toll free)
Collections In Remote Areas
Collections in remote areas are are limited to approximately 2-3 times per week. Please refer to the link for a list of the affected areas.