Terms and conditions
Returns
Manufacturing Defects
In addition to our 30 day returns policy, certain product items may benefit from a manufacturer’s warranty. Please call us on our number +97144223000 if you believe your product has a manufacturing defect.
Returns process
Items can be returned by arranging collection from your delivery address in the Kingdom of Saudi Arabia by either:...
Refund Process
Refunds will only be processed after the item/s returned have been approved....
General Conditions Applicable to Returns
In order to qualify for a refund, all items (including promotional gift items accompanying the Order) must be returned to us within 30 days of Order receipt:...
Ordinary Returns
Subject to meeting the conditions set out in this Returns and Exchanges section, we offer a “no questions asked" free returns policy which allows you to return delivered items to us for any reason up to 30 days from delivery of your Order, free of charge....
Non-Returnable Items
Beauty and grooming items (including skincare, fragrance, make-up and haircare), underwear, face masks, earrings, candles and vintage pieces cannot be returned. In addition, all furniture orders are final and non-returnable....